Shipping policy
A clear view of the journey from our store to your door. Jumaha is operated by JUMAHA GROUP LTD and works with international suppliers and fulfilment partners to deliver our products.
Preparing your order
We normally process paid orders within 24 business hours after payment is confirmed. At exceptionally busy times, preparation may take up to 48 business hours. Weekends and public holidays are not included in these processing periods.
Processing is separate from the time a parcel spends travelling to you. If an item has a different dispatch arrangement, we will explain it on the product page or before you complete your order.
Estimated delivery times
The following estimates apply after dispatch and are measured in business days:
| Destination | Estimated transit time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–18 business days |
| Europe, including the United Kingdom | 7–18 business days |
| Australia and New Zealand | 8–20 business days |
| Other destinations | 10–25 business days |
These are estimates rather than guaranteed arrival dates. Customs checks, local delivery arrangements, weather and other events outside our control can affect the journey. If we agree a specific delivery deadline with you, that agreement and your legal rights still apply.
Delivery charges
Any shipping charge is shown at checkout before you pay and depends on your destination and the available delivery method. Free shipping may be offered for selected products, orders or promotions; the applicable offer will be displayed when you shop.
Following your parcel
After dispatch, we send a shipping confirmation with tracking details to the email address supplied with your order. Tracking may take a few days to show its first scan or update. If you cannot find the message, check your spam folder or contact us with your order number.
Customs and import charges
An international delivery can attract import duties, local taxes or handling fees. Unless we expressly include or collect a charge at checkout, charges imposed by the destination country are the customer's responsibility. The checkout summary shows the taxes and delivery charges collected by Jumaha.
Delays, missing parcels and address corrections
Please check your full delivery address before placing an order. Tell us promptly if a correction is needed; once a parcel has been dispatched, we may not be able to redirect it. We may be unable to recover a parcel correctly delivered to an address entered incorrectly by the customer.
If tracking stops progressing or a parcel appears lost, contact us so we can investigate with the fulfilment partner or carrier. This does not remove our responsibility for delivery or any remedy available to you under consumer law. For consumer orders, risk normally remains with us until you or a person nominated by you receives the goods, subject to any lawful exception for a carrier independently appointed by you.
Delivery support
Email info@jumaha.store, call +44 7981 690921, or use our contact form. Include your order number and the delivery address so we can locate the shipment.
Store operator: JUMAHA GROUP LTD, company number 17454606, registered in England and Wales. Registered office: Office 7527, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ.